Insurance Specifics

Common questions specifically about our vehicle hire insurance

If you can't see answers to the questions you are looking for, please contact us, and we will be more than happy to help.


Yes, the hire price includes the price of the rental, the insurance (£5.00) and VAT (20%).

There is an excess of £1000 that can be reduced down to £250 by paying an excess waiver of £15.00 a day. You can opt out of this, but if you do and the vehicle is damaged, the full amount of £1000 must be paid. To find out more, please contact us

Contact us immediately. If it is out of office hours, we have 24 roadside assistance with RAC Recovery. Please call 0330-159-1111. Recovery is for mechanical faults or breakdowns and does not include accidents. Accidents will be charged separately if RAC is called. 

If you are in an accident, we would ask you to record as many details of the other driver and vehicle as possible and also, if you have a camera phone or similar, take some photographs of the damage, location and any other vehicles involved. For most accidents, we will require you to complete an Motor Accident Form for insurance purposes.

If you have taken our CDW, you will be charged up to £250 for the cost of repairs. If you haven't, the full £1000 is chargeable, depending on the damage. 

**Assistance from RAC may be chargeable if found to be driver error. 

We cannot accept private individual’s insurance policies, only company fleet policies. If you are a company, the cover note of your insurance policy must be provided prior to the hire. 

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